Privacy Policy
At Crypto Galaxy Online (“we,” “us,” or “our”), accessible at cryptogalaxyonline.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are fully committed to the principles of data minimization, transparency, and user control, and we comply with all relevant data protection regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
Your privacy is of paramount importance to us. We recognize the responsibility to handle your personal data with care and in accordance with applicable laws. At cryptogalaxyonline.com, we ensure that your information is processed lawfully, fairly, and transparently and only used for legitimate purposes.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of cryptogalaxyonline.com and governs the processing of personal data collected through our website and related communications. For the purposes of data protection law, Crypto Galaxy Online is the data controller of any personal information you submit to us. If you have any questions regarding this policy or the processing of your data, please contact us at [email protected].
3. Categories of Data We Process
We may collect and process various categories of personal data, as described below:
a) Usage Data:
Includes information about your interaction with our website, such as IP address, browser type, session duration, operating system, geographical location, and pages viewed.
b) Account Data:
When you create an account, we may collect your name, email address, telephone number, billing address, and shipping address.
c) Profile Data:
Includes information from your interactions and preferences, such as your order history, saved items, user behavior, and in-site activity.
d) Communication Data:
Covers records of communications with us, including helpdesk tickets, emails, messages, and other correspondence.
e) Technical Data:
Pertains to the device and configuration data, such as device identifiers, hardware information, operating systems, and browser configurations.
f) Transaction Data:
Includes data related to payment methods, transaction history, billing details, and delivery information related to purchases or service access.
g) Preference Data:
Encompasses your preferences for receiving marketing materials, language selections, and areas or products of interest.
4. Legal Bases for Processing
We process your personal data only where we have a valid legal basis to do so under applicable data protection laws. These bases include:
– Contract: To fulfill our contractual obligations to you, such as processing purchases or providing access to your account.
– Consent: Where we have obtained your explicit consent for specific purposes, such as for marketing subscriptions.
– Legitimate Interest: Where processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden—for example, to prevent fraud or optimize our website.
– Legal Obligation: Where processing is required to comply with applicable laws and regulatory requirements.
5. Your Rights
Depending on your location and applicable data protection law, you have the following rights in relation to your personal data:
– Right of Access – Obtain confirmation about whether we process your personal data and a copy of such data.
– Right to Rectification – Request correction of inaccurate or incomplete data.
– Right to Erasure – Request deletion of your data, subject to certain conditions.
– Right to Restriction – Ask us to restrict processing where data is contested or processing is unlawful.
– Right to Data Portability – Receive your personal data in a structured, commonly used, machine-readable format and transfer it to another controller.
– Right to Object – Object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent – Withdraw previously given consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a range of administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include, but are not limited to:
– End-to-end encryption for sensitive data transmissions.
– Access controls and role-based authorization systems.
– Secure data backups and redundant storage mechanisms.
– Ongoing employee training on privacy and data protection.
7. International Data Transfers
Where we transfer personal data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR mandates. This includes implementing Standard Contractual Clauses approved by the European Commission and other legally compliant mechanisms designed to safely facilitate global data flows.
8. Data Retention
We retain your personal data only as long as it is necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. Retention periods may vary:
– Account Data: Until account closure or upon your request.
– Transaction and Financial Data: Retained for up to 7 years to comply with tax and financial laws.
– Support and Communication Data: Retained for up to 3 years after final correspondence for quality assurance and dispute resolution.
– Marketing Preference Data: Retained until consent is withdrawn or the data is deemed outdated.
Once the retention period expires, personal data is securely deleted or anonymized.
9. Cookie Policy
Cookies are small data files placed on your device when you visit cryptogalaxyonline.com. We use cookies for the following purposes:
– Essential Cookies: Required for website functionality and secure access to accounts.
– Functional Cookies: Enhance your experience by remembering preferences and settings.
– Analytics Cookies: Help us understand how users interact with the website to improve performance.
– Performance Cookies: Assist in tracking response times, load times, and general site responsiveness.
10. Cookie Management and Compliance
Under GDPR and CCPA, you have the right to control the use of cookies. Upon first visit to our website, a cookie banner allows you to accept or reject non-essential cookies. You may also adjust cookie preferences through browser settings or via the cookie settings tool provided on cryptogalaxyonline.com. You can withdraw your consent for non-essential cookies at any time.
11. Protections for Children
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that personal information of a child under 13 has been collected without verifiable parental consent, we will take appropriate steps to delete such information.
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy from time to time to reflect changes in legal or regulatory obligations, our data processing practices, or website functionality. Where material changes are made, we will notify users through appropriate channels such as email notices or pop-up banners on cryptogalaxyonline.com. Continued use of our services following such updates constitutes your acceptance of the revised policy.
13. Contact Us
For any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
Email: [email protected]
We are committed to full compliance with GDPR, CCPA, and other applicable privacy regulations. If you believe your data protection rights have been violated, we encourage you to reach out to us. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.